Local (Hong Kong) - Free shipping for orders over $600 ｜ Worldwide - Free shipping for orders over $3,500 (NOT Included USA))

Hong Kong Local Pickup Options : In-store pickup / SF Express｜Last in-store pickup before the Lunar New Year holiday : Feb 14, 1–5pm

Yau Ma Tei Store Opening Hours : Tue–Fri 1–8pm · Sat 1–5pm (Closed for Lunar New Year Holiday from Feb 15–25)

Local (Hong Kong) - Free shipping for orders over $600 ｜ Worldwide - Free shipping for orders over $3,500 (NOT Included USA))

Hong Kong Local Pickup Options : In-store pickup / SF Express｜Last in-store pickup before the Lunar New Year holiday : Feb 14, 1–5pm

Yau Ma Tei Store Opening Hours : Tue–Fri 1–8pm · Sat 1–5pm (Closed for Lunar New Year Holiday from Feb 15–25)

Local (Hong Kong) - Free shipping for orders over $600 ｜ Worldwide - Free shipping for orders over $3,500 (NOT Included USA))

Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x HK$0 {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Remove

Return Policy

Scope of Application

This Return and Exchange Policy applies to all products purchased through StandByLand’s official sales channels, including the official website and physical retail stores. All products purchased through the above channels are subject to this Return and Exchange Policy.

Dear Valued Customer,

Thank you for purchasing StandByLand products (including purchases made through the official website and physical retail stores). To protect your rights and ensure a smooth shopping experience, we have established the following return and exchange policy. Please read carefully:

1. Return & Exchange Period

You may request a return, exchange, or refund within 7 days of purchase, limited to cases involving product quality issues.

2. Conditions for Return or Exchange

Product Issues or Damage: If the product has defects or is damaged during delivery, please contact us within 7 days. We will offer a return, exchange, or refund with shipping covered by us.
Unopened and Unused: Returned items must be unopened, unused, and in their original condition and packaging. Items that are damaged due to personal handling (e.g., dirt, scratches, missing parts) will not be accepted.

3. Cases Not Eligible for Return or Exchange

Non-Quality Related Reasons: Returns for personal reasons (e.g., dislike of texture/scent, incorrect purchase, skin reactions) are not accepted.
Exceeded Return Period: No returns or exchanges will be accepted after 7 days from the date of purchase.
Opened or Used Products: Products that have been opened, used, or damaged by misuse (e.g., stains, scratches, wear and tear) will not be accepted.
Malicious or Bulk Returns: We reserve the right to decline requests deemed excessive, repeated, or abusive of our return policy.
Sale Items Are Non-Returnable: All items purchased during discount promotions or as marked-down products are non-refundable and non-exchangeable.

4. Return & Exchange Procedure

Contact Us: Reach out via order message or DM on our social platforms within the return period, and state your reason.
Submit Photos: Please attach photos of the product to help us assess the issue.
Request Review: We will review and respond promptly with next steps.
Return the Product: Send the product to our designated address (for product issues, shipping is on us).
Refund or Exchange: Upon receiving the returned product, we will process your refund or exchange within 14 business days.

5. Fee Policy

For product issues: Shipping fees will be covered by StandByLand.
For non-quality returns (if applicable): Shipping fees will be the customer’s responsibility.

6. Additional Notes

Refund Method: Refunds will be issued via the original payment method.
Legal Rights: This policy does not affect your statutory rights as a consumer.
Final Interpretation: StandByLand reserves the right of final interpretation of this policy.